Livraison et retours
Shipping
Country | Transit time | Delivery by | Shipping costs | Free Shippping from order amount |
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- When ordered and paid by 14:00h, the order will be shipped the same day (on weekdays).
- You will automatically receive an e-mail with Track & Trace info to track your parcel online.
Returns
We at Dog's Companion want to have satisfied customers. So if you feel not completely satisfied by our product(s) please feel free to return your purchase within 14 days after receiving your order.
We will pay you back the complete purchase amount (including possible shipping). Return shipping costs will not be reimbursed.
Please follow the following instructions:
1) Please contact our customer service within 14 days after receipt:
- Address
- Invoice number & Order number
- Reason for return (optional)
2) After confirmation of our customer service please send back the product(s) within 7 days. You should also submit a copy of your invoice accompanied by your bank account details so we can refund your order amount.